Policies and procedures tend to shape higher education institutional cultures disproportionately, shortchanging an emphasis on the student experience. Similarly, traditional approaches to transferring credits and physically moving between institutions place the responsibility of transferring on the student, not the institution. It’s time to flip the script. Join us as we explore the principles of transfer receptive cultures and their effects on the transfer experience for students of color.


This episode is sponsored by National Institute for the Study of Transfer Students (NISTS), University of North Georgia

Episode Host

Rob Zinkan

Rob Zinkan

Rob Zinkan became vice president at RHB, a higher education marketing consultancy, in 2019. Rob has more than 20 years of experience in higher education administration, serving in senior leadership positions in marketing and advancement. He spent the past 17 years at Indiana University, most recently in a system-wide role as associate vice president for marketing. He also served in campus-level roles there as vice chancellor for external affairs and assistant dean for advancement. Rob holds a doctorate from Creighton University, a master’s from Xavier University, and a bachelor’s from Wabash College. He serves on the AMA Symposium for the Marketing of Higher Education conference committee, contributes to Inside Higher Ed’s “Call to Action” blog, and is a recent CASE commissioner (Commission on Communications and Marketing).


Alfred Herrera, MPA

Assistant Vice Provost for Academic Partnerships and Director of the Center for Community College Partnerships at the University of California, Los Angeles
Over the past 35 years, Herrera has helped thousands of community college students, predominantly from Los Angeles County, transfer to four-year colleges. His commitment to equity and access is evident in his scholarly publications, co-authoring articles with Dimpal Jain examining critical race theory and the transfer function and building a transfer receptive culture at four-year institutions. Herrera and Jain are the authors of a forthcoming book on transfer-receptive cultures, due out fall 2019. Herrera is a sought after speaker and international consultant and gives of his time as member of the Advisory Board for the National Institute for the Study of Transfer Students.


Dimpal Jain, Ph.D.

Associate Professor of Educational Leadership and Policy Studies at California State University, Northridge
As a first generation college student from an immigrant family she received her B.A. in History with minors in English, Spanish, and Art History from Western Washington University and her master’s and Ph.D. in Higher Education and Organizational Change at the University of California, Los Angeles. As a former community college practitioner and faculty member, her research interests include women leaders of color, critical race theory, womanism, and the transfer function. She has held positions at UCLA’s Center for Community College Partnerships, Santa Monica College, and Seattle Central Community College. Her work has been published in the Journal of Community College Research and Practice, the Negro Educational Review, and the Encyclopedia of Contemporary Asian American Issues. Overall, she is a strong advocate for the presence of students of color and those who identify as underrepresented, first generation, and/or low-income in higher education. In particular, she is committed to scholarship and practice that will benefit the educational attainment of these students.


Janet L. Marling, Ph.D.

Executive Director of the National Institute for the Study of Transfer Students (NISTS)
Marling serves as the Executive Director of the National Institute for the Study of Transfer Students (NISTS), a unique organization that unites practitioners, researchers, policy-makers, faculty, and administrators to explore and improve transfer student success. NISTS equips professionals to actively advocate for transfer students, challenge the status quo, and reach beyond specific roles to develop holistic and inclusive transfer student experiences. She edited the New Directions for Higher Education volume titled, Collegiate Transfer: Navigating the New Normal, published by Jossey-Bass, and been involved as a project director and/or co-principal investigator for multiple research grants focusing on transfer student success. From 2014-2017, Dr. Marling served as Vice President for Student Affairs and Enrollment Management at the University of North Georgia, one of the state’s first consolidated institutions. Dr. Marling is an appointed Board Member for the National Association for College Counseling (NACAC) and an affiliate member of the Council for Standards in Higher Education (CAS).


Mark Allen Poisel, Ph.D.

Vice Chancellor of Student Affairs at the University of Arkansas at Little Rock
Poisel has been working with students on university campuses the past 25 years, with many of these years dedicated to improving transfer programs and services. Dr. Poisel is a speaker, a consultant, an author of multiple books on transfers, and a strong leader and advocate for students. Previous professional appointments include, vice president for enrollment and student affairs at Augusta University; associate provost for student success at Pace University; associate vice president for student development and enrollment services at the University of Central Florida; student services specialist for the Florida Division of Community Colleges; and staff auditor for Ernst and Young. Dr. Poisel currently serves on the advisory board for the National Institute for the Study of Transfer Students and previously served on the advisory board for the National Resource Center for the First Year Experience and Students in Transition.