Prospective students are at the top of our audience priority list. In order to provide the best user experience for these students, we need to conduct research into what they are looking for when they visit our websites. With this information in hand, we can take the necessary steps to update our information and content strategies.

This research was completed thanks to the Higher Ed Live partnership between mStoner, Inc. and Chegg, and survey and analytical support from Mike Hanus, Director of Constituent Research LLC.  The experts will join us in a live broadcast to share their findings. Teens and higher ed professionals were asked about user needs during the application and enrollment process. Findings reveal what is important, what sites teens look at, and what frustrations they experience. Tune in to find out where user needs and professional perspectives converge – and where they differ – and how marketers can leverage this knowledge.


This episode is sponsored by Chegg

Episode Host

Rob Zinkan

Rob Zinkan

Rob Zinkan became vice president at RHB, a higher education marketing consultancy, in 2019. Rob has more than 20 years of experience in higher education administration, serving in senior leadership positions in marketing and advancement. He spent the past 17 years at Indiana University, most recently in a system-wide role as associate vice president for marketing. He also served in campus-level roles there as vice chancellor for external affairs and assistant dean for advancement. Rob holds a doctorate from Creighton University, a master’s from Xavier University, and a bachelor’s from Wabash College. He serves on the AMA Symposium for the Marketing of Higher Education conference committee, contributes to Inside Higher Ed’s “Call to Action” blog, and is a recent CASE commissioner (Commission on Communications and Marketing).


Gil Rogers

Gil, a recognized leader in enrollment management and marketing for higher education, has spoken at numerous regional, national, and international conferences on the topics of student recruitment and engagement at each phase of the college admissions and marketing process. Gil served in leadership positions in enrollment at the University of New Haven and the University of Hartford in Connecticut. His articles have been published by NACAC’s Journal of College Admission, edtechdigest, and his research has been published by EDUCAUSE and in University Business Magazine.


Michael Stoner

Michael, a co-founder and the president of mStoner, has served hundreds of education institutions, nonprofits, and businesses on four continents. He’s spoken at numerous conferences, written about online and offline marketing for higher ed trade and association media, and has blogged at since 2003. He co-edits the Call to Action blog about higher ed marketing, branding, and communications on Inside Higher Ed.