What is design thinking, and how can you use to address challenges at your institution? This episode will provide a crash course in the five-step human-centered problem-solving framework that focuses on high-impact solutions that meet both stakeholder and institution needs. You’ll learn how to use design thinking in a higher education context and be able to apply it right away (no budget needed!) at your institution.
Rob ZinkanRob Zinkan became vice president at RHB, a higher education marketing consultancy, in 2019. Rob has more than 20 years of experience in higher education administration, serving in senior leadership positions in marketing and advancement. He spent the past 17 years at Indiana University, most recently in a system-wide role as associate vice president for marketing. He also served in campus-level roles there as vice chancellor for external affairs and assistant dean for advancement. Rob holds a doctorate from Creighton University, a master’s from Xavier University, and a bachelor’s from Wabash College. He serves on the AMA Symposium for the Marketing of Higher Education conference committee, contributes to Inside Higher Ed’s “Call to Action” blog, and is a recent CASE commissioner (Commission on Communications and Marketing).
Kim Thomas is a marketing manager at the Georgetown University School of Continuing Studies. She is in her fourth year there and manages strategy and marketing activities in media planning, social media, and brand management for the School of Continuing Studies and its 40-plus programs. With her expertise in design thinking, Kim is experienced in leveraging a human-centered approach to marketing, brand strategy, and brand management. She earned a bachelor’s degree from Duke University and is completing an MBA at Georgetown’s McDonough School of Business. Kim is also the co-founder and co-president of Georgetown’s first club for design thinking, Georgetown Design + Innovation.