As our thoughts turn to summer and bringing in future classes, host Chris D’Orso spoke with Auburn’s Cindy Singley and Arizona State’s Jaime Engelhart, members of the executive board of CIVSA, the Collegiate Information and Visitor Services Association. We discussed breaking up your big tour groups into specialized sections, effectively surveying your visitors, and giving tours via skateboard!


Episode Host

Chris D'Orso

Chris D’Orso is the assistant director of enrollment communications for Stony Brook University, coordinating social media outreach for one of the top-ranked public research universities in the northeast. Chris is a State University of New York lifer; he has a BA from SUNY Geneseo in communications, and worked as the acting director of student activities at Finger Lakes Community College and as an admissions counselor/orientation director at SUNY Old Westbury before joining Stony Brook University as an assistant director of admissions in 2005. He’s a husband and father, a Mets fan and baseball card collector, and the halftime voice of the Spirit of Stony Brook marching band during football games. Chris also got his butt kicked on “Jeopardy!” in 2009. He earned his MS in college student development at Long Island University.


Cindy Singley

Cindy is director of university recruitment at Auburn University. She currently leads a team of 25 which manages the campus tour program as well as on- and off-campus recruitment events and recruits on behalf of Auburn University throughout the country. The campus tour and events programs host more than 25,000 prospective students and parents each year. Singley also serves as president of the Collegiate Information and Visitors Services Association (CIVSA) and is on the executive board.


Jaime Rensel

Jaime is assistant director of campus experience and the welcome center at Arizona State University. She manages and maintains the daily campus visit program, as well as plans and implements large scale recruitment events for prospective ASU students and their families. She mentors and advises over 100 volunteer tour guides known as Devils’ Advocates, the largest para-professional student organization on campus. She is CIVSA president-elect.


Barbara Loftus

Barbara is the manager of visitor engagement and strategic partnerships for Rutgers University. In that capacity she is responsible for maximizing the on campus visitor experience through the development and maintenance of critical university or community relationships, collaborations and partnerships. Barbara oversees the day-to-day operations of the Rutgers Visitor Center.

Barbara is the 2015 CIVSA Conference Chair. CIVSA holds an annual national conference each June filled with sessions, discussions, tours, and networking opportunities.