Marketing leaders are change managers. When a substantial change takes place within your institution – be that a rebranding or repositioning, a name change, an alliance with another institution, or other major initiative – it will fall to the central marketing and communication office to become the face of that change, successfully communicate it with both internal and external stakeholders, and build acceptance. Using Augsburg University’s recent name change and its new relationship with Luther Seminary as case studies, this episode of Marketing Live will cover an approach to these challenges grounded in storytelling.


Marketing Live is sponsored by Funnelback

Episode Host

Rob Zinkan

Rob Zinkan

Rob Zinkan has been with Indiana University for 16 years and is currently in a system-wide role as associate vice president for marketing, where he works to develop, deploy, and champion the university’s brand strategy; leads Indiana University’s full-service internal marketing agency; and serves as marketing liaison to IU’s two core campuses’ (IU Bloomington and IUPUI) leadership and marketing community. Previously, he worked at the campus level as vice chancellor for external affairs at Indiana University East and assistant dean for advancement at Indiana University–Purdue University Columbus (IUPUC). Rob earned his bachelor's degree from Wabash College, master's from Xavier University, and doctorate from Creighton University. He serves on the CASE Commission on Communications and Marketing, contributes to Inside Higher Ed's Call to Action blog, and serves on the conference committee for the AMA Symposium for the Marketing of Higher Education.


Rebecca John

Rebecca John is vice president of marketing and communication at Augsburg University. She has served in this role since 2010, overseeing marketing, communication, and brand management in support of the university’s mission and its annual and long-term revenue goals.

Rebecca chairs the Augsburg Campus Master Plan Task Force, the university’s Campus Design Committee, and the Campus Space Use and Development Committee. She also serves as co-chair of an executive steering committee charged with developing a shared services strategic alliance between Augsburg University and Luther Seminary in St. Paul, MN, and leads marketing and communication for both institutions.

Prior to joining Augsburg, Rebecca held executive and marketing leadership positions in public and private companies in the technology infrastructure, internet development, and financial services industries.


Stephen Jendraszak

Stephen Jendraszak is director of marketing at Augsburg University, a private liberal arts institution in Minneapolis enrolling more than 3,500 students. Stephen leads brand management, publications, advertising, and online efforts for the university. Since July 2017, he also leads marketing for Luther Seminary in St. Paul.

Before joining Augsburg, he spent more than seven years in marketing and communications at Ball State University in Muncie, IN, including as director of marketing, during a transformative time for the institution and its brand. At both institutions, Stephen has focused on building and strengthening creative teams and aligning staff efforts and talents to institutional goals, particularly in enrollment and advancement.